Contact Us

We're Here to Help

Thank you for visiting Nesttepi.

Whether you have questions about our outdoor planters and garden pots, patio and garden tables, greenhouses and garden structures, related gardening accessories, or an existing order, our customer support team is here to assist you.

We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.

How Can We Help?

Product Information

Need more details about a product? Contact us with questions about available sizes, materials, colors, finishes, structural features, intended uses, assembly instructions, care recommendations, or other specifications.

Our team can help you better understand our outdoor and gardening products before making a purchase.

For outdoor planters and garden pots, we can assist with questions about dimensions, materials, drainage features, finishes, and suitable placement.

For patio and garden tables, we can provide information about tabletop dimensions, available materials, finishes, assembly requirements, and intended outdoor uses.

For greenhouses and garden structures, we can help clarify frame dimensions, panel materials, included components, installation requirements, available variations, and relevant maintenance recommendations.

Orders & Payments

If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.

Including your order number and the email address used at checkout will help us locate your purchase.

Shipping & Delivery

For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please reach out to us.

Our standard shipping rates are:

Orders from $0.00 to $49.98 USD: $6.99 USD for Standard Shipping.

Orders of $49.99 USD or more: Free Standard Shipping.

Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for standard shipping transit.

The estimated total delivery time is 4–8 business days, excluding unexpected delays and circumstances beyond our reasonable control.

Larger products, including patio tables, greenhouse frames, and garden structures, may require additional handling or transportation arrangements.

You can also review our Shipping Policy for additional details.

Returns & Refunds

If you need assistance with a return, exchange, refund, damaged item, missing components, or an incorrect order, please contact us by email with your order number and a description of the issue.

Relevant photographs may help us review product-related concerns, particularly for fragile planters, damaged tabletops, greenhouse panels, structural frames, or missing assembly components.

Eligible return requests may be submitted within 30 days of delivery, subject to our Return & Refund Policy.

For eligible returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly supplied products, we will cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

Please refer to our Return & Refund Policy for applicable conditions and procedures.

Customer Support

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.

You can contact us by email at any time. Our team will review inquiries during our regular support hours.

For order-related inquiries, please include your order number and a brief explanation of your concern.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Company Information

Store Name: Nesttepi

Website: https://nesttepi.com

Legal Company Name: Lingshan County Jingtian Electronic Technology Co., Ltd.

Registered Business Address:

No. 276 Xinxing Road, Lingcheng Subdistrict, Lingshan County, Qinzhou, Guangxi Zhuang Autonomous Region, China

Please note that the address above is our registered business address and may not be the designated return address.

For product returns, please contact our customer support team first to obtain the applicable return address and instructions.

Thank you for choosing Nesttepi. We appreciate your interest in our outdoor planters, patio and garden tables, greenhouses, and gardening products, and look forward to assisting you with your shopping experience.